I am hoping they will wake up and make changes for the good in a timely fashion. Input-device vendor Kensington on Wednesday announced TrackballWorks, new software for customizing the behavior of the company’s trackballs. Designed with productivity in mind, KensingtonWorks simplified software allows you to customize button functions, modify pointer settings and tailor your device functionality to meet your individual. I have been a huge fan of Kensington trackball hardware for over a decade, but alas the current owners are not committed to software support, or a streamlined and useful customer support system. KensingtonWorks is a tool for personalizing your experience with Kensington trackballs, mice and presenters. This is for software that hasn't been updated since July of 2011. A software fix was projected for the "first quarter of 2013". TrackballWorks includes controls for customizing button functions, pointer speed and acceleration, and adjusting scroll speed and direction. Their solution? "Don't restart your computer". Two weeks of on-again off-again replies finally led to the revelation that a software fix was necessary. Notice the blue box that shows up and says NONE.You will be using this option for all the track ball functions to work. Even though they were already aware of the problem, they required 4 screenshots of "About This Mac" panes uploaded to their site BEFORE they would even talk to me. Customize the pointer with up to 20 different styles to best fit your different presentation scenarios.The Pen feature is exclusive for Microsoft PowerPoint. Now, they have enabled a byzantine anti-support system that is outsourced to India. Several years ago I could reach a knowledgeable tech person by phone in 5 minutes. I could only get my preferences back by opening the Trackball preference pane, an annoying chore at launch. Kensington TrackballWorks allows you to customize your TrackBalls buttons and change its pointer speed and acceleration. One non-trackball related thing I was able to do with it: I have a keyboard with mouse keys to control the mouse pointer, for which the acceleration and tracking speed is hard to configure in the keyboard firmware. I recently did a Clean Install of ML, and from the get-go my preferences for my Expert Mouse Trackball were "forgotten" after a restart. After trying/buying SM, I uninstalled both the Kensington and Logitech applications. Sorry to say that TrackballWorks is incompatible with Mountain Lion for me.
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